Trend Micro Internet

Question/Concern/Inquiry:
Based on your message, you moved the NVWe and would like to re-deploy the PE agent. During uninstallation of PE Agent at vista machine, you encounter the following error whenever try to remove the PE Agent via Add/Remove Program .."..another installation is in progress.." If we try to use self installer i.e. peagent_config.exe we will receive the same error too.


Solution/Recommendation:

Please follow the steps below to manually uninstall the PE Agent to these machine:

1. On System Tray, right click PEAgent icon, then click "Uninstall Real-Time Scan".
2. Right click PEAgent icon, then click Exit.
3. Run command "\%WinDir%\PEAgent\PEAgent.exe /delete".
4. Delete the folder \%WinDir%\PEAgent.