OSCE patch installation failed!

Question:
I have tried to install few patches for a customer's OSCE server which runs on x64 Windows 2003 server. The error is "Installation Failed!". One of the patches, OSCE_80_WinSP1_Patch2. It's just rollback and the build number from web console > about still shows version 3013. Even after server reboot.

What went wrong? Need your advice. Attached is the tmpatch.log

Answer:
Here is the analysis of the tmpatch.log (***note that it might vary depends on the case)

The patch installation failed because some files cannot be replaced.

Error Log:
----------------------------
[2009-06-08:16:05:26][cgiRecvFile.exe : C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\pftB~tmp\FileGroup9\cgiRecvFile.exe->C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Web_OSCE\Web\CGI\cgiRecvFile.exe fail]
Fail.
----------------------------

From the log above, the installation failed because the installer is unable to replace the file 'cgiRecvFile.exe'.

Try doing the following:

1. Stop OfficeScan service
2. Rename cgiRecvFile.exe to cgiRecvFile.exe.bak

**This file can be found on C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Web_OSCE\Web\CGI\

3. Then try to install the patch again.

If problem persist, please check the updated tmpatch.log!

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